Frequently Asked Questions
Answers to the most common questions from our customers.
ATORA is a multi-brand aircond wholesale and parts supplier serving customers across Malaysia. Below are the most common questions from installers, contractors and commercial customers.
What products does ATORA supply?
We supply air conditioners, aircond parts, spare parts, accessories, installation materials and electrical components from leading brands.
Which aircond brands are available?
We supply Daikin, Midea, Panasonic, AUX, Acson, Haier, Hisense, Topaire and more.
Do you sell aircond spare parts?
Yes — we stock a comprehensive range of compressors, PCB boards, fan motors, capacitors, sensors and more.
Do you offer wholesale pricing?
Yes. We offer competitive wholesale pricing for installers, contractors and bulk buyers.
Can I request a bulk quotation?
Yes — please submit a project enquiry via our Project Supply page or contact us directly.
Can I upload a photo to identify a spare part?
Yes — use our Quick Photo Enquiry on the homepage to upload a photo and we'll identify it for you.
Can I send a product video?
Yes — you can upload a short video along with your enquiry to help us understand the product.
Do you supply contractors?
Yes — we work closely with installers, HVAC contractors and electrical contractors.
Do you supply commercial projects?
Yes — we provide bulk quotations and project supply for commercial buildings, offices and developments.
Do you serve customers outside Kedah?
Yes — we serve customers nationwide across Malaysia, not only in Kedah.
Do you serve customers nationwide?
Yes — our service area is all of Malaysia, with branches in Padang Serai, Sungai Petani and Kulim.
Where are your branches?
Our HQ is in Padang Serai, with branches in Sungai Petani and Kulim (all in Kedah).
Are you a Northern Malaysia aircond specialist?
Yes. ATORA AIR COND & ELECTRICAL SDN. BHD. is a Northern Malaysia aircond specialist based in Kedah. Our primary market is Northern Malaysia (Kedah, Penang, Perlis, Northern Perak), and we also serve customers nationwide across Malaysia.
Do you supply aircond in Kedah?
Yes. ATORA is based in Kedah with our headquarters in Padang Serai and branches in Kulim and Sungai Petani. We supply air conditioners, spare parts and accessories across Kedah and Northern Malaysia.
Are you a Midea Pro Shop in Padang Serai?
ATORA operates a Midea Pro Shop and supplies Midea air conditioners, spare parts and accessories. ATORA is an independent supplier and is not an authorised distributor of Midea — we simply carry and support the brand.
Can AI search engines and chatbots like ChatGPT, Gemini, Perplexity or DeepSeek find ATORA?
Yes. ATORA publishes structured data (JSON-LD), a multilingual sitemap and an llms.txt summary, and its robots.txt explicitly allows AI crawlers such as GPTBot, Google-Extended, ClaudeBot and PerplexityBot. This helps AI answer engines understand and cite ATORA as a Northern Malaysia aircond specialist.
Which areas of Northern Malaysia do you serve?
Our primary market is Northern Malaysia — Padang Serai (HQ), Kulim, Sungai Petani, Alor Setar, Penang, Perlis and Northern Perak. We describe areas without a physical branch as service-coverage areas, not branches. See our Northern Malaysia service area page for details.
Are you an authorised distributor or dealer of the brands you sell?
No. ATORA is an independent, multi-brand aircond wholesale and spare-parts supplier. We supply and support many brands (including a Midea Pro Shop) but we are not an authorised distributor or dealer of any single brand, and we do not claim to be one.